森合同会社 (Mori Co., LLC)
Travel Service Arrangement Business (旅行サービス手配業)
Effective Date: 16 November 2025
Last Updated: 16 November 2025

 

1. Introduction

 

Mori Co., LLC (“we,” “us,” or “our”) is a Travel Service Arrangement Business (旅行サービス手配業) registered in Tokyo, Japan (Tokyo Metropolitan Governor Registration No. 20869). We are committed to protecting the privacy and personal information of our business partners and website visitors in accordance with applicable data protection laws, including Japan’s Act on Protection of Personal Information (APPI), the EU General Data Protection Regulation (GDPR), and equivalent data protection laws in other jurisdictions.

 

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or engage with our business services.

 

2. Information We Collect

 

We collect the following types of personal information from our B2B partners and website visitors:

 

2.1 Business Contact Information:
• Company names and business registration details
• Names of business contact persons and representatives
• Business email addresses
• Phone numbers and business addresses
• Job titles and department information

 

2.2 Communication and Inquiry Data:
• Inquiry information and correspondence
• Messages sent through our contact forms
• Email communications and attachments
• Records of business meetings and calls

 

2.3 Website Usage Data:
• IP addresses and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referral sources and exit pages
• Cookies and similar tracking technologies

 

3. How We Use Your Information

 

We use the collected personal information for the following legitimate business purposes:

 

3.1 Service Provision:
• To provide travel service arrangement services to travel agencies
• To respond to business inquiries and communications
• To facilitate bookings and reservations with Japanese tourism facilities and service providers
• To coordinate travel arrangements and itineraries

 

3.2 Business Operations:
• To maintain business relationships and partnerships
• To process payments and invoicing
• To provide client support and assistance
• To improve our services and website functionality

 

3.3 Legal Compliance:
• To comply with applicable laws and regulations
• To respond to legal requests and government authorities
• To protect our rights and prevent fraud or misuse

 

3.4 Marketing and Communication:
• To send relevant business information and updates (with consent where required)
• To inform partners about new services or changes to existing services

 

4. Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies to enhance user experience and analyze website performance:

 

4.1 Essential Cookies: Necessary for basic website functionality and security.
4.2 Analytics Cookies: We use third-party analytics services (such as Google Analytics) to understand website traffic and user behavior.
4.3 Marketing Cookies: Used for marketing purposes and to provide relevant content.

 

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

 

5. Information Sharing and Disclosure

 

We do not sell, trade, or rent personal information to third parties. We may share information in the following circumstances:

 

5.1 Service Providers: With trusted third-party service providers who assist in our business operations, including:
• Cloud storage and email service providers
• CRM and marketing platforms (such as HubSpot)
• Analytics and website optimization tools
• Payment processing services

 

5.2 Business Partners: With Japanese tourism facilities and service providers as necessary to fulfill travel arrangement services.
5.3 Legal Requirements: When required by law, court order, or government authorities.
5.4 Business Transfers: In connection with any merger, acquisition, or sale of business assets.

 

6. International Data Transfers

 

As we operate internationally and serve both international travel agencies and Japanese businesses, personal information may be transferred to and stored in countries outside Japan, including:

 

• Countries where our third-party service providers are located
• Countries where our cloud servers and analytics platforms are hosted
• Countries where our business partners operate

 

When transferring personal information internationally, we ensure appropriate safeguards are in place, including:

 

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Adequacy decisions by competent authorities
• Other legally recognized transfer mechanisms

 

For transfers to countries without adequate data protection laws, we implement additional safeguards to protect your information.

 

7. Data Security and Retention

 

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.

 

7.1 Retention Periods:
• Business contact information: Retained for the duration of our business relationship plus 7 years for legal compliance
• Communication records: Retained for 3 years from the last communication
• Website analytics data: Retained for 26 months
• Marketing data: Retained until consent is withdrawn or opt-out is requested

 

8. Your Rights Under International Data Protection Laws

 

Depending on your location and applicable laws, you may have the following rights:

 

8.1 Access: Right to obtain information about the processing of your personal data and a copy of such data.
8.2 Rectification: Right to correct inaccurate or incomplete personal data.
8.3 Erasure: Right to request deletion of your personal data in certain circumstances.
8.4 Restriction: Right to restrict the processing of your personal data in certain situations.
8.5 Data Portability: Right to receive your personal data in a structured, commonly used format.
8.6 Objection: Right to object to certain types of processing, including direct marketing.
8.7 Withdrawal of Consent: Right to withdraw consent where processing is based on consent.

 

To exercise these rights, please contact us at: info@journeysen.com

 

9. Your Rights Under Japanese APPI

 

If you are located in Japan or your personal information is subject to Japanese APPI, you have the following rights:

 

9.1 Notification of Purpose: Right to be informed about the purpose of use of your personal data.
9.2 Disclosure: Right to request disclosure of your personal data held by us.
9.3 Correction and Deletion: Right to request correction, addition, or deletion of your personal data.
9.4 Suspension of Use: Right to request suspension of use or deletion of your personal data in certain circumstances.
9.5 Third-Party Provision: Right to request suspension of provision of your personal data to third parties.

 

To exercise these rights under APPI, please contact us at: info@journeysen.com

 

10. Contact Information

 

For any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

 

森合同会社 (Mori Co., LLC)

Address: 6-33-17 Shimofuri Building 302, Komagome, Toshima, Tokyo 170-0003, Japan

TEL: (+81) 03 5972 1285

FAX: (+81) 03 5972 1295

Email: info@journeysen.com

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.

 

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.